For all returns/ exchanges/ damages, please email us at firstname.lastname@example.org detailing the reason for the return along with a picture (if damaged). Once we approve the return/exchange, we will send you a Return Authorization Number and Form. Please include this RA form in the box being returned.
Return for Store Credit:
Once we receive your merchandise, we will issue a Store Credit to your account. You will receive a confirmation email regarding the details of your Store Credit which you can use for any future orders placed with us (ecommerce, tradeshow, showroom, etc).
Once we receive your merchandise, we will credit the amount returned to the new merchandise you are exchanging for. If there is store credit left over, we will email you to inform you of your remaining balance. If the credit does not cover the cost of your new order, we will inform you of the remaining balance.
When we issue your Return Authorization Number and Form, we will issue a return shipping label to cover for the cost of shipping of your damaged goods. Once we receive the damaged merchandise, we can send out a replacement (Same style, color and size, if available), credit your account (Store Credit), or refund your account (Back to original CC). Original shipping charges are non-refundable.