R E T U R N S  &  E X C H A N G E S


Our Return Policy

  • No returns will be accepted without a prior written authorization.
  • Merchandise can be returned within 14 days of receipt for store credit only.
  • Merchandise can be exchanged within 14 days of receipt.
  • Returned/Exchanged items must be in unopened condition with the manufacturers’ seal.
  • Merchandise returned/exchanged AFTER the 14 day return policy will be charged a 25% restocking fee.
  • Return labels shall be covered by the buyers’ expense and shipping fees will not be refunded

The Process

For all returns/exchanges/damages, please email us at info@illaillausa.com detailing the reason for the return along with a picture (if damaged). Once the return/exchange is approved, a Return Authorization Number and Form will be issued. Please include this RA form in the box being returned.

Return for Store Credit:

Once returned merchandise is received, a Store Credit will be applied to your account. A confirmation email regarding the details of your Store Credit will be emailed, in which can be used for any future orders placed with us (ecommerce, tradeshow, showroom etc).

Exchange:

Once returned merchandise is received, a credit will be issued to the amount returned to the new merchandise you are exchanging for. If there is store credit left over, please contact us for your remaining balance. If the credit does not cover the cost of your new order, we will inform you of the remaining balance.

Damages:

When your Return Authorization Number and Form are issued, a return shipping label will be provided to cover for the cost of shipping of your damaged goods. Once the damaged merchandise is received, a replacement pack (same style, color and size, only if available), or account credit (Store Credit) will be issued. Original shipping charges are non-refundable.

 

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